GUA: +502 7926 2411 | USA: +1 (315) 3594 926

Reservation Policy

Normal cancellation policy
(does not apply from 15th December 2017 to 5th January 2018 or Easter Week):

You are entitled to a 90% refund if you cancel in writing up to 5 days prior to arrival, 4 days to 1 day before 50% refund, and same day cancellation no refund.
There is no refund for cancellations due to airline delays, strikes, political unrest, or Acts of God (hurricane, earthquake, etc.).
Travel insurance is recommended.

We accept payment at the hotel with credit cards (Visa, Mastercard, Diners, Amex), cash in US dollars, Euros, and belize dollars.

Note:  Special non refundable conditions may apply at certain times of year, or when payments are made with a credit card more than one month in advance.  Conditions will be specified via email with payment instructions or confirmation.

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